I’m Becky, a User Experience Designer based in London. I’m into travel, dogs, and retro R&B.
Originally a Northerner, I still have the accent and make a great cup of tea, obviously.
I currently work at Citizens Advice. I’ve also done stuff for Cancer Research UK, Stand Up To Cancer, and Camden Council.
Things I do
- Journey mapping
- User interviews
- Persona creation
- Usability testing
- Data analysis
- A/B testing
- Card sorting
- Smoke testing
- 5 second testing
- And more…
I’m also experienced in copywriting, SEO, and various CMSs, my favourite tools include Hotjar, Axure, Balsamiq, Usability Hub, and the Stabilo Fineliner. I’m passionate about accessibility and inclusion, and tech for good.
Skilled at collaborating with a variety of stakeholders, I love bringing people together so we can make human-centred decisions that help both users and organisations to achieve their goals.
Examples of work
Cancer Research UK
I spent over 3 years at Cancer Research UK, working on projects, spokes, and products including:
- Online payments
- Activity management
- Volunteer experience
- Grant management
- Free Will Service
- Race for Life app
Stand Up To Cancer
I helped the Stand Up To Cancer team to learn about user-centred design and redesign their website. This involved:
- using research and tools like Hotjar and Google Analytics to identify problems
- creating personas using supporter data and user interviews
- mapping existing and proposed user journeys
- wireframing, prototyping, and testing new ideas
- running continuous experiments, e.g. A/B tests, and iterating
The Great Celebrity Bake Off for Stand Up To Cancer
The Stand Up To Cancer team ran a design sprint, focussed on encouraging new and existing Bake Off fans and Stand Up To Cancer supporters to get involved, donating or raising money by hosting bake sales and buying merchandise.
Race for Life app
The UK’s largest series of fundraising events, Race for Life has raised over £500million for cancer research.
I helped give the Race for Life app a facelift, using user interviews, usability testing, and data from things like card sorting exercises to inform updates that made the app more intuitive, easier to use, and more inclusive.
Citizens Advice hackathon
Collaborating with stakeholders from across the energy sector, we hosted 48 attendees from 25 suppliers, spending the day redesigning debt and complaint letters to make them easier for consumers to understand and act on.
As part of planning the day, I ensured the event was inclusive and that participants left feeling excited about human-centred design, confident about putting their new knowledge into practice, and empowered to make real improvements for energy consumers.
Citizens Advice smart meter checker tool
For energy consumers with a smart meter, changing suppliers can mean their meter ‘going dumb’.
I worked as part of a small, multi-disciplinary team to fully understand the problem so that we could design an online tool that would enable people to make an informed choice before switching to another energy supplier and losing smart meter functionality.
UAL short course
In December 2019 I attended the Chelsea College of Arts’ UX design short course.
As well as learning more about user experience design theory and best practice, we worked in groups to generate and develop an idea.
My team collaborated on an app that would help connect people with an interest in fitness, allowing people to find and join running clubs, football teams, etc. that suited their location, availability, and fitness level.
We generated personas, mapped out the user journey, sketched, wireframed (using Balsamiq), and prototyped (using Sketch). Our final product was collated and presented using InVision.
What they’re saying
I like to think of myself as the Leslie Knope of the user experience design world, but here’s how others have described me.
“Becky is always happy to help, with a passion for all things UX and getting the best outcomes.”Senior Manager of Consumer Insight
“Working with Becky was a pleasure due to her efficiency, approachable nature and can-do attitude.”Marketing Manager
“Becky is an absolute star and a brilliant ambassador. I came away from our work with a fresh design and a bunch of useful new skills.”Customer Insight Manager
“Becky is full of great ideas and offers lots of options. She’s really creative and solutions-focused, and I really enjoyed working with her.”Product Manager
“Becky is great at explaining how things work and at ironing out issues. She has a real creative eye and a drive to add value.”Project Manager
“Becky takes the initiative, delivers good solutions and is very professional. I can always rely on her to give honest feedback.”Visual UI Designer
Get in touch
It’d be great to hear from you. You can email me at email@example.com