I’m Becky and I’m a User Experience Designer based in London.
I’m into travel, dogs, and retro R&B. I dislike spiders, coffee, and the smell of petrol.
Originally a Northerner, I still have the accent and make a great cup of tea, obviously.
I currently work at Citizens Advice, an independent network of charities offering free confidential advice on things like housing, money, and employment.
I’ve also done stuff for Cancer Research UK, Stand Up To Cancer, and Camden Council, and worked on the Race for Life app.
What I can do
- Journey mapping
- User interviews
- Persona creation
- Usability testing
- Data analysis
- A/B testing
- Card sorting
- Smoke testing
- 5 second testing
- And more…
Also experienced in copywriting, SEO, and various CMSs, my favourite tools include Hotjar, Axure, Balsamiq, Usability Hub, and the Stabilo Fineliner. I’m passionate about accessibility and inclusion, and tech for good.
Skilled at collaborating with a variety of stakeholders, I love bringing people together so we can make human-centred decisions that help both users and organisations to achieve their goals.
Examples of work
Cancer Research UK
I worked at Cancer Research UK between May 2016 and June 2019. I supported with projects, spokes, and products, including:
- Online Fundraising
- Activity Management
- Race for Life app
- Right Now campaign
- Free Will Service
- Volunteer experience
- Grant management
Stand Up To Cancer
Over the summer of 2017, I helped the Stand Up To Cancer team to give their website a face-lift and learn about user-centred design. This involved:
- Auditing existing content, using tools such as Google Analytics and Hotjar
- Using existing supporter information and user interviews to create personas
- Mapping existing journeys, plus what we thought the new-and-improved journeys should look like
- Using the Crazy 8s exercise to generate ideas during sketching workshops
- Creating wireframes using Balsamiq
- Rapid prototyping on Axure
- Usability testing
- Iterating both my prototype and the new website design once it went live, for example using A/B testing to improve CTAs and therefore CTRs
- Improving SEO and accessibility
The Great Celebrity Bake Off for Stand Up To Cancer
When GBBO moved to C4, this also meant the introduction of celebrity specials for SU2C.
I worked on a design sprint with the Stand Up team, where we looked how we could encourage both new and existing GBBO fans and Stand Up To Cancer supporters to get involved and raise money by hosting bake sales and buying merchandise.
Race for Life app
Race for Life is the UK’s largest series of fundraising events. Since its launch in 1994, over £500million has been raised for cancer research.
I helped give the Race for Life app a facelift, using user interviews, usability testing, and data from things like card sorting exercises to inform updates that made the app more intuitive, easier to use, and more inclusive.
The app has a rating of 4.2/5 in the App Store and 4/5 in the Google Play Store.
I’ve been a UX Designer at Citizens Advice since June 2019.
A highlight so far has been helping to organise a hack day in collaboration with partners from across the energy sector (such as Ofgem, Energy UK and BEIS).
We hosted ~50 attendees from ~30 suppliers and spent the day redesigning letters that are sent to customers who’ve made a complaint or are in debt, because research showed us that they weren’t well received and weren’t achieving their aims.
Besides helping to pull the day together, I ensured the event was accessible and inclusive, and that participants left feeling knowledgeable and excited about human-centred design.
What they’re saying
I like to think of myself as the Leslie Knope of the user experience design world, but here’s how others have described me.
“Becky is always happy to help, with a passion for all things UX and getting the best outcomes.”Senior Manager of Consumer Insight
“Working with Becky was a pleasure due to her efficiency, approachable nature and can-do attitude.”Marketing Manager
“Becky is an absolute star and a brilliant ambassador. I came away from our work with a fresh design and a bunch of useful new skills.”Customer Insight Manager
“Becky is full of great ideas and offers lots of options. She’s really creative and solutions-focused, and I really enjoyed working with her.”Product Manager
“Becky is great at explaining how things work and at ironing out issues. She has a real creative eye and a drive to add value.”Project Manager
“Becky takes the initiative, delivers good solutions and is very professional. I can always rely on her to give honest feedback.”Visual UI Designer
Get in touch
Email me at firstname.lastname@example.org