I’m Becky, a User Experience Designer based in London. I’m into travel, dogs, and retro R&B.
Originally a Northerner, I still have the accent and make a great cup of tea, obviously.
I’m currently UX Lead at the Barbican Centre. I’ve also done things at Cancer Research UK, Stand Up To Cancer, Camden Council, and Citizens Advice. (Yep, apparently got a thing for places with ‘C’ in the name.)
Things I do
- Journey mapping
- Writing discussion guides
- User interviews
- Persona creation
- Usability testing
- A/B testing
- Card sorting
- Smoke testing
- 5 second testing
- And more…
I’m also experienced in copywriting, SEO, and using various CMSs. My favourite tools include Hotjar, Sketch, Axure, Balsamiq, Usability Hub, dot stickers, and the Stabilo Fineliner.
Skilled at collaborating with a variety of stakeholders, I love bringing people together so we can make people-centred decisions that help both users and organisations to achieve their goals.
I’m passionate about accessibility, inclusion, and tech for good.
Examples of work
Cancer Research UK
I spent over 3 years at Cancer Research UK, working on projects, spokes, and products including:
- Online payments
- Activity management
- Volunteer experience
- Grant management
- Free Will Service
- Race for Life app
Stand Up To Cancer
I helped the Stand Up To Cancer team to learn about user-centred design and redesign their website. This involved:
- Using research and tools like Hotjar and Google Analytics to identify problems
- Creating personas using supporter data and user interviews
- Mapping existing and proposed user journeys
- Wireframing, prototyping, and testing new ideas
- Running continuous experiments, e.g. A/B tests, and iterating
The Great Celebrity Bake Off for Stand Up To Cancer
I took part in several design sprints with the Stand Up To Cancer team, including this one where we focussed on encouraging new and existing GBBO fans and Stand Up To Cancer supporters to donate, buy merchandise, and/or fundraise by hosting bake sales.
Race for Life app
The UK’s largest series of fundraising events, Race for Life has raised over £500million for cancer research.
I gave the Race for Life app a facelift, using user interviews, usability testing, and data from exercises like card sorting to inform updates that made the app more intuitive, easier to use, and more inclusive.
Citizens Advice hackathon
Collaborating with stakeholders from across the energy sector, we hosted 48 attendees from 25 suppliers, spending the day redesigning debt and complaint letters to make them easier for consumers to understand and act on.
As part of planning the day, I ensured the event was inclusive and that participants left feeling excited about human-centred design, confident about putting their new knowledge into practice, and empowered to make real improvements for energy consumers.
Citizens Advice smart meter checker tool
For energy consumers with a smart meter, changing suppliers can mean their meter ‘going dumb’.
I worked as part of a small, multi-disciplinary team to fully understand the problem so that we could design an online tool that would enable people to make an informed choice before switching to another energy supplier and losing smart meter functionality.
At the Barbican Centre we’re currently redesigning users’ online accounts, after switching to a new, cloud-based ticketing system in early 2020.
During the temporary closure of the Barbican, due to the COVID-19 pandemic, I’ve been using Slack and Microsoft Teams to work with our design, development and marketing teams, and moderating remote user research sessions using Zoom, Calendly, Usability Hub, Hotjar, etc.
What they’re saying
I like to think of myself as the Leslie Knope of the user experience design world, but here’s how others have described me.
“Becky is great at explaining how things work and at ironing out issues. She has a real creative eye and a drive to add value.”Project Manager
One of Becky’s best attributes is her friendly and approachable manner. She is supremely kind, easy to talk to and helped me massively by being a person I knew I could ask questions of without judgement.User Researcher
“Working with Becky was a pleasure due to her efficiency, approachable nature and can-do attitude.”Marketing Manager
“Becky is always happy to help, with a passion for all things UX and getting the best outcomes.”Senior Manager of Consumer Insight
“Becky takes the initiative, delivers good solutions and is very professional. I can always rely on her to give honest feedback.”Visual UI Designer
It felt like Becky had been a part of the team for a very long time. She has a lot of resilience and patience and is so good at collaborating and communicating with team members.Senior Content Designer
“Becky is an absolute star and a brilliant ambassador. I came away from our work with a fresh design and a bunch of useful new skills.”Customer Insight Manager
“Becky is full of great ideas and offers lots of options. She’s really creative and solutions-focused, and I really enjoyed working with her.”Product Manager
Get in touch
It’d be great to hear from you. You can email me at email@example.com