Hippo
BBC Food
Migrating BBC Food to a new platform, making design and accessibility improvements without impacting on delivery.
Under NDA…
Ministry of Justice
Working alongside probation practitioners to redesign the assessment of risks, needs and strengths (ARNS) for people on probation.
Under NDA…
Office for National Statistics
Driving accessibility improvements as part of the consolidation of services, tools, and processes, consistently testing and learning to balance user needs alongside organisational requirements.
Under NDA…
Inclusivity champion
Advocating for inclusive design and ways of working, and ensuring accessibility is a priority for every Hippo so we’re known for creating products that benefit all users.
Bupa
Get Treatment hub
Improving the Bupa Get Treatment pages, making it easier for customers to find help and care for their symptoms.
Community of Practice
Bupa’s expanding UX team needed a way to share experiences, supporting our continued growth as designers. So I established a CoP.
Barbican Centre
Accessibility improvements
Improving the Barbican Centre’s colour palette and homepage, so that the website was AAA compliant and better served those with access needs.
Live From The Barbican
Designed and built during the COVID-19 pandemic, Cinema on Demand and Live from the Barbican enabled a global audience to continue engaging with the arts from home.
Barbican Memberships
Promoting Barbican memberships through an improved landing page, and surfacing membership benefits during the ticket-buying journey.
Citizens Advice
Smart Meter checker
Designing a tool for energy consumers, allowing them to check their smart meter’s compatibility with other suppliers before switching.
Energy hackathon
Organising and hosting Citizens Advice’s first ever hack day for stakeholders from across the energy sector, to educate them about user-centred design.
Cancer Research UK
Stand Up To Cancer redesign
Aligning the look and feel of an existing website with a new brand marketing campaign, offering a consistent and improved user experience based on user research and experimentation.
The Great British Bake Off for Stand Up To Cancer
Designing a new hub for supporters of The Great British Bake Off for Stand Up To Cancer, encouraging two very different audience segments to donate, fundraise, or buy merchandise.
Coming soon…
Race for Life app
Improving the app for the UK’s largest series of fundraising events, having raised over £500million for cancer research. Facilitating user interviews and usability testing, and conducting exercises like card sorts to inform updates that made the Race for Life app easier to use and more inclusive.
Products
Working across a variety of products: online payments; online fundraising; activity management; eCommerce/the online shop; and volunteering. Aligning with Product Managers and developers to test, learn, and iterate things like online donations, event registration forms, and fundraising pages.
Relay For Life
Understanding the unique needs of Relay participants to redesign event pages. Testing ideas to ensure fundraisers had the information they needed to sign-up, that they remained engaged to fundraise, and that they felt valued after their event. Iterating based on continued user research, testing, and analytics.
Internal tools and systems
Collaborating with colleagues across CRUK to test improvements to tools like the IT help desk, ServiceNow. Also conducting internal usability testing before procuring new systems, such as for grant management (ensuring the best process for scientists and value for money for donors).
Becky Colley, UX Designer 