Work and experience

Honours

September 2020

Adobe: Adobe UX Designer to Watch

Named one of Adobe’s top 10 global up-and-coming User Experience Designers.

Work experience

2023 to present

Hippo: Lead UX Consultant, DI&B Forum member and Accessibility Champions founder

2022 to 2023

Bupa: Lead Product Designer (UX)

2021 to 2022

National Institute for Health and Care Excellence (NICE): Head of Digital Product Design

2020 to 2021

Barbican Centre: UX Lead

2019

Citizens Advice: UX Designer

2019 to 2020

The Manna Centre: Volunteer

2016 to 2019

Cancer Research UK: Digital Producer, UX Designer, and Volunteer

2015 to 2016

Camden Council: Digital Experience Officer

Have an in-depth look at some specific case studies.

Qualifications

2025

W3C and edX: WAI0.1x: Introduction to Web Accessibility (certificate)

2025

UPFRONT: Bond 9 (certificate)

2025

Kallidus: GDPR UK (certificate)

2024

Google: Foundations of User Experience (UX) Design

2022, renewed 2024

Scrum Alliance: Certified Agile Coach (note: I’m using the inclusive title) (certificate)

2020

Bunnyfoot: Practical Accessibility

2019

UAL, Chelsea College of Arts: User Experience (UX) Design short course

2014

Institute of Leadership and Management: Level 3 in Leadership and Management

2014

City and Guilds: Introductory Certificate in Customer Service

2011

City and Guilds: NVQ Level 2 in Business and Administration

2004 to 2007

University of Central Lancashire: BSc (Hons) Media Production and Technology

Tools

  • Adobe XD
  • Asana
  • Axure
  • Balsamiq
  • Confluence
  • CrazyEgg
  • Dropbox Paper
  • Drupal
  • Figjam
  • Figma
  • Google Analytics
  • Google Optimize
  • Google Workspace
  • Hotjar
  • Jira
  • Miro
  • Optimizely
  • Optimal Workshop
  • Slack
  • Sketch
  • Smart Survey
  • Trello
  • Usability Hub
  • UserTesting.com
  • WordPress
  • Zoom
  • And more…

Processes

  • A/B testing
  • Accessibility auditing
  • Accessibility testing
  • Analysing heatmaps
  • Analysing scrollmaps
  • Card sorting
  • Competitor analysis
  • Comprehension testing
  • Desk research
  • Facilitation
  • Fake door testing
  • First click testing
  • 5 second testing
  • Guerrilla testing
  • Journey mapping
  • Multi-variate testing
  • Persona creation
  • Prototyping
  • Sketching
  • Surveys
  • Tree testing
  • User interviews
  • User research
  • Usability testing (lab-based and remote)
  • Wireframing
  • Writing discussion guides
  • And more…

Testimonials

“Becky is a talented designer who delivers user experiences that push the boundaries whilst constantly keeping technical constraints in mind.” — Technical Lead

“Working with Becky was a pleasure due to her efficiency, approachable nature and can-do attitude.” — Marketing Manager

“I still consider the work Becky did for us as the gold standard.” — Taxonomy Manager

Read more testimonials, from colleagues, clients, and direct reports.

Features

I love sharing my experience and learning from others. Take a look at my articles, interviews, and speaking experience.